Experience

Level 2 Support (B2B Independent Contractor) @ TandemStudio.cloud MSP

2022 – Present
Ongoing collaboration with a Managed Services Provider (MSP), delivering Level 2 technical support and advanced system administration.

• Supported and maintained infrastructure for 10+ clients nationwide.
• Managed servers, networks, and cloud services (Office 365, Azure, Veeam, etc.).
• Automated routine operations and improved internal technical workflows.
• Handled escalated incidents and provided guidance to junior technicians.

IT Support and Administration (Self-Employed / Contractor)

2008 – Present
Administration and support of IT infrastructure for small and medium-sized businesses, with a focus on automation, cloud migrations, and security.

• Designed and managed wired, wireless, virtual, and point-to-point networks.
• Installed and maintained PBX systems, structured cabling, and on-site connectivity solutions.
• Administered Office 365, Active Directory, Entra ID, Azure, and Linux-based servers.
• Provided technical support and project-based services for clients across various industries.

IT Systems Administrator @ Dicsys S.A.

Feb 2020 - Jun 2023
Managed IT infrastructure and user support for “Bolsa y Cámara de Cereales de Córdoba.” Collaborated with agile teams and ensured system availability.

• Administered and monitored servers and networks.
• Managed AD, Microsoft 365 licensing, and user access.
• Provided hardware support, troubleshooting, and vendor coordination.

Language Model Training Contributor (RLHF) @ Outlier.ai

Jul 2024 – Dec 2024
Contributed to language model training projects through reinforcement learning with human feedback, evaluating the quality of AI-generated responses.

• Comparative evaluation of outputs from large language models (LLMs).
• Analysis of clarity, accuracy, relevance, and style in chatbot interactions.

Software Engineering Intern @ Embedded Systems Lab - IUA

Aug 2017 - Dec 2017
Developed embedded systems applications and drivers using C and Python. Final Essay

• Worked with Raspberry Pi expansion boards (IMU, temperature, LED matrix, etc).
• Developed and tested low-level drivers.

IT Support Specialist @ Municipality of Alta Gracia

Feb 2012 - Mar 2014
Led networking and server administration efforts, improving connectivity and system reliability.

• Implemented Ethernet, Wi-Fi, and fiber optic networks.
• Designed, deployed, and managed IPSec VPN tunnels to connect municipal dependencies and offices.
• Managed Windows Server 2008 R2, thin clients, and network infrastructure.

IT Technical Support @ SEES Computación

Aug 2013 - Jan 2015; Feb 2010 - Jul 2011
Provided hardware diagnostics, repair, and customer support for desktops and laptops.

• Performed hardware troubleshooting and assembly.
• Delivered customer support for technical issues.